It appears that going to https://account.live.com and clicking on Rename account still doesn’t work. It STILL gives the error, “The email address associated with your Microsoft account can’t be changed [sic]” when you attempt to change your email address. (And yes, for the record, there’s no period at the end of the sentence. How in the world is something as simple as a period at the end of the sentence missed?)
It has been nearly two months since I wrote about this last and there is still no resolution from Microsoft. So, what gives, Microsoft???
The last update we received was on February 4, 2013 from forum moderator, Tommy_P:
“We have discovered that a small percentage of users experienced problems accessing some of their email messages after they renamed their account. As a result of that investigation, we have taken two actions:
- We first turned off the “rename” functionality to investigate any negative issues resulting from renames.
- We have fixed many user accounts that were renamed and experienced issues accessing some of their email.
We are still actively working to resolve all issues associated with account rename and apologize for the delay. The rename option will be activated when we are confident that no further issues will arise.
Until we have rename up and running again, we recommend you create another email address to use with your existing account. This address functions as an alias, and creating it lets you reserve the email address for yourself. As soon as rename is available again, you’ll be able to use that alias as your primary account name. In the meantime, although you’ll need to log in with your current name, you can start using the alias address with the rest of the world. You can send and receive mail at your alias, and also use it as your preferred address for notifications and alerts.
Please rest assured we have a high degree of urgency in addressing this issue as quickly as possible. Progress is being regularly reviewed at an executive level. The timeline is not due to a lack of urgency but is related to the complexity of the problem.
[Note: Many of you have let us know that you’re now receiving a high volume of emails as a result of clicking the “Me Too” link per our instructions. We apologize for the inconvenience. We’re temporarily locking this thread and will reopen as soon as we have more information available.]
Thanks for your continued patience.”
Continued patience? As if we have a choice. Seeing as it has been over a month since this issue has been addressed, it would be really nice if we could get some official responses from Microsoft. Here’s a few if they need fodder for a blog post:
- “The rename option will be activated when we are confident that no further issues will arise.”
Is there an ETA for this? If not, there should be, at a minimum, regular updates on a platform like an official Microsoft blog to update your customers as to the status of this issue.
- “Until we have rename up and running again, we recommend you create another email address to use with your existing account.”
Unfortunately, this isn’t a resolution or even a very good temporary fix for many people. I don’t want to set up a new @outlook.com account; I want to change the email address associated with my Microsoft Account to another non-Microsoft domain. Additionally, this creates confusion for users that are actively using Skydrive to share files with other people.
- “Please rest assured we have a high degree of urgency in addressing this issue as quickly as possible.”
The first postings I’ve found of this issue were on August 1, 2012. It has now been seven months since original reports of the issue. This along with the infrequent updates gives the perception that this isn’t an urgent issue.
- “Progress is being regularly reviewed at an executive level.”
Really? How regularly? Which executives? I would think that an issue like this that has been sitting for over half a year should have come across someone’s desk at a very high level in Redmond at this point. This goes back to the whole “high degree of urgency” quote from the previous bullet point. If this is so urgent, has it been brought to the attention of the CEO or is it not that important yet?
- “The timeline is not due to a lack of urgency but is related to the complexity of the problem.”
In most IT organizations, an explanation like this simply isn’t going to fly with senior management. At my job, we call this the, “Don’t worry your pretty little head about it,” excuse. Standing behind IT complexity as an explanation is a cop out because you either don’t want to explain it, you can’t explain it, or worse… it isn’t complex and you don’t want the customer to know that. Regardless of the complexity, someone should explain what is going on for those of us who want to know.
- Update the error message page. Seriously, at the very least put a period at the end of the sentence. My seven-year-old could have told you the period was missing when she was in Kindergarten… last year. Link to an FAQ, a blog post, or something to let people know why they can’t change the email address associated with their Microsoft Account.
- Stop the updates that are coming from a Forum Moderator. Don’t get me wrong, I appreciate the job of the forum moderators like Tommy_P. Moderating forums is a thankless job most of the time. However, it is time for someone higher up the food chain to start answering questions about this issue.
Kyle is also the Vice President of the Atlanta Windows Infrastructure and Virtualization User Group (WINVUG).You can find additional articles he's written on 4sysops.com.
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