After a 6+ month hiatus due to technical issues, Microsoft has re-enabled the ability to rename Microsoft Accounts. Previously, users logging in would be greeted with the message “The email address associated with your Microsoft account can’t be changed [sic]”.
Now, users can go to http://account.live.com, click Rename Account and are greeted with the ability either specify a new e-mail address or pick a new outlook.com, hotmail.com, or live.com address.
It appears that going to https://account.live.com and clicking on Rename account still doesn’t work. It STILL gives the error, “The email address associated with your Microsoft account can’t be changed [sic]” when you attempt to change your email address. (And yes, for the record, there’s no period at the end of the sentence. How in the world is something as simple as a period at the end of the sentence missed?)
It has been nearly two months since I wrote about this last and there is still no resolution from Microsoft. So, what gives, Microsoft???
Recently, I had the need to update the email address associated with my Microsoft Account (formerly known as Windows Live ID). Through a quick Google search, I found that the way to do this was to go to https://account.live.com and click the “Rename account” option in the Overview section.
When I did this, I got this error message:
“The email address associated with your Microsoft account can’t be changed.”
What? Can’t be changed? Why not? No explanation, no link to an FAQ, no nothing. Continue reading