Recently, I had the need to update the email address associated with my Microsoft Account (formerly known as Windows Live ID). Through a quick Google search, I found that the way to do this was to go to https://account.live.com and click the “Rename account” option in the Overview section.
When I did this, I got this error message:
“The email address associated with your Microsoft account can’t be changed.”
What? Can’t be changed? Why not? No explanation, no link to an FAQ, no nothing.
So, more Google searching turned up that this problem was reported to Microsoft in a community forum back on August 1, 2012. Yes, you read that correctly, August 1, 2012.
A forum moderator, Eugene_C, posted, “The Rename feature which allows you to change the email address you use to sign into your Microsoft account is currently not available. Our engineering team has identified some issues with rename and has temporarily disabled the feature while they investigate. “
On January 18, 2013, the following update was provided by forum moderator, Tommy_P:
“We have discovered that a small percentage of users experienced problems accessing some of their email messages after they renamed their account. As a result of that investigation, we have taken two actions.
- We first turned off the “rename” functionality to investigate any negative issues resulting from renames.
- Second, we have fixed many user accounts that were renamed and experienced issues accessing some of their email.
We recognize that some customers are still experiencing issues and we are actively working to resolve these issues as quickly as possible. We will re-enable the “rename” option when we are confident that no further issues will arise.”
So what gives Microsoft? Why has it taken six months to resolve this issue? As an IT Pro, this is not what I typically see on the Enterprise side of the house. I get that there are back-end issues of some kind; however, six months seems like enough time to have resolved them. At the very least, an official statement and a link to that statement on the Account Rename section would be nice.