10 thoughts on “Why can’t I change my Microsoft Account email?

  1. KingKong75 January 30, 2013 / 8:56 AM

    I can understand the issue.
    If the email address is considered as unique (that is the case, they use it on the login fom), some apps could use the email address as a key (in relational database or in encrypted links).
    If that is the case, renaming the email address could affect these apps (database links or make encrypted string unusable)… Oh my gosh……..

    • Kyle Beckman January 30, 2013 / 10:20 AM

      Many web apps have switched over to using email as a logon ID simply because it is easier for most people to remember their logon information when there isn’t a separate username to remember. Using an email address as a primary key in a database to uniquely identify a person is, quite frankly, a horrible idea. For that matter, using anything provided by an end user as your primary key is a really bad idea. There is nothing that identifies you as a person that is completely unique that also has no possibility of changing. Email is a great example. How many people had Hotmail accounts and switched to Gmail? How many people change jobs and want to switch their email on file to their new company?

  2. Raminder March 4, 2013 / 1:57 AM

    The change in email ID associated with your account is still not permitted by Microsoft. I tried yesterday too. By mistake I made a spelling error in my email ID when I created the account on installing Windows 8 and till date I am stuck with this. I cannot verify the email id since the spellings are wrong, and they will not allow me to change it. Contacting Microsoft on their support phones in India is also apparently a joke. The numbers can only be contacted on Saturdays and Sundays, when they are closed. Try another day and the numbers are either engaged or disconnected before their support person comes on the line. Microsoft should take a lesson in support from Netgear.

    • larryboy March 23, 2013 / 4:05 PM

      i accidentaly made a spelling error in my email as well, and xbox live wont let me rename the account beause obviously i dont have access to the email where i spelled it wrong

  3. Ironmancv March 13, 2013 / 9:54 PM

    We are having trouble syncing an email address used as the ID simply to get that email address to function as an email address under ‘mail’ on Windows 8. We’ve tried renaming (3/13/13) and get the same issue as before. While annoying, I am really thankful we didn’t use an employee email address, then change jobs, and be stuck with it, even when we can’t access the email anymore!

  4. Adam Wiemers March 27, 2013 / 11:20 AM

    I mistyped my email address while registering an account for Windows 8 (I typed “.cpm” instead of “.com”). Now I cannot verify my address or change anything and am stuck. Just another reason for people to hate Windows 8.

    • Kyle Beckman March 27, 2013 / 12:14 PM

      The process to create a new Microsoft Account (using your email address) in Windows 8 asks for your email address and then on a second screen shows you what you typed. I don’t see how it could be Windows 8’s fault that you typed your email address incorrectly. The easiest way to resolve your problem would be to create a new account with the correct address and associate that account with Windows 8.

      • Larry Beard February 4, 2014 / 7:32 PM

        It’s not a Windows 8 problem that people type their email address incorrectly, but it IS a Windows 8 problem that people cannot update their email address, either for mistakes as simple as a typo – or – in my case, that I have discontinued email service through hhhhh@hughes.net and cannot update to my new email provider.

        • Kyle Beckman February 5, 2014 / 10:34 AM

          The Microsoft account is used by Windows 8, but is not a part of the OS. I don’t really get the typo argument since the GUI requires you to type your email address, takes you to a second page, and then asks you to type the email address a second time. If this is a completely new account and someone types the address wrong, set up a new Microsoft Account with the correct address and then de-associate/re-associate the local PC account with the correct account.

          In your case, you can easily go and change your address. Go to http://account.live.com and log in with your old address. In the Overview, you should see your account aliases… click on Add or change aliases and add a new email address. You can also make your new email address your Primary here too. I’ve got about 5 different aliases and I can sign into Windows 8.x with any of them. Though, it seems to default back to the Primary address. I haven’t tried changing the primary to see if what displays on my login screen changes.

  5. dow October 15, 2013 / 1:56 AM

    Call Xbox support its a 30 day process to change the email you could also add an email through account alias and make it your primary on your Microsoft account… it will also take 30 days

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